The rise of micromobility solutions, such as electric scooters and bikes, has reshaped urban transportation, offering eco-friendly alternatives for short-distance travel. However, the potential of this sector is increasingly hindered by one critical factor: connectivity. Inconsistent or unreliable network coverage is causing operational inefficiencies, service disruptions, and frustrated customers, leading to loss of revenue and customer trust

Compounding this challenge is the fact that scooters typically only have space for a single SIM or eSIM. This limitation makes network resilience even more critical, as operators cannot rely on dual-SIM setups to provide backup connectivity. Poor connectivity can also lead to negative user experiences, dissatisfied customers, and poor reviews, further increasing customer churn. Riders expect seamless service, and when connectivity issues cause disruptions, the reputation of micromobility providers can suffer, reducing long-term profitability.

rSIM: A New Era of Resilience

rSIM presents a game-changing solution for micromobility providers. Built to ensure continuous service, rSIM offers two layers of protection to maintain connectivity. The first layer comes from the roaming-enabled mobile operator profiles stored on the SIM. These profiles can switch between networks to ensure coverage. However, if the MNO providing the roaming profile experiences an issue, the second layer of protection—Resilience—kicks in. rSIM autonomously switches to a second, completely independent mobile operator profile on the SIM, ensuring that connectivity is re-established quickly without any manual intervention.

What makes rSIM even more powerful is that all testing of the connection and the intelligence to switch between profiles happens directly on the SIM itself. This process is completely independent of the device or any external services, meaning no additional software or external systems are required to monitor or manage the connection. This autonomy makes rSIM a robust solution for ensuring always-on connectivity.

This dual-layer protection significantly reduces downtime, enabling uninterrupted fleet management, better user experiences, and increased profitability.

What sets rSIM apart is its device-agnostic design. It is compatible with a wide range of devices, simplifying the design and manufacture of micromobility vehicles by eliminating the need for multiple physical SIM slots or complex firmware. By adhering to GSMA standards, rSIM provides broad compatibility across networks, making it a highly reliable option for operators facing the diverse connectivity standards of different regions.

Driving Efficiency and User Satisfaction

Reliable connectivity through rSIM offers significant operational benefits. With dual MNO profiles, operators can ensure that vehicles stay connected, enhancing real-time tracking accuracy and lowering maintenance costs. This streamlines fleet management, optimises resource allocation, and ultimately improves the bottom line.

Moreover, rSIM’s always-on connectivity ensures that customer expectations are met. Satisfied riders mean fewer negative reviews and better ratings on platforms like TrustPilot, which are vital to maintaining a positive reputation in an increasingly competitive market. Furthermore, strong relationships with councils and local authorities are more likely to be preserved when operators demonstrate the reliability and safety of their fleet through stable connectivity.